User Manual for AG IR+RF Hub

Extenders
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User Manual for Haptique IR+RF Hub

The user manual for the Haptique IR+RF Hub is now available.

Link

The manual includes:

Part 1: First-time firmware Installation

  • How to connect the hub to your computer via USB
  • How to install firmware
  • Initial setup steps

Part 2: Network Setup

  • Connecting the hub to Wi-Fi
  • Adding the hub to your account
  • Linking IR/RF devices to the hub

Part 3: IR Remote Learning

  • How to teach the hub commands from your existing remotes
  • Creating custom IR devices
  • Saving and using custom devices

Troubleshooting

  • Solutions for common problems
  • How to perform factory reset (press reset button 7 times)
  • Connection issues

The manual also contains technical specifications and support information.

If you have questions, post them below.

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The instructions state:

“Connect the other end of the USB cable to your Windows laptop or computer.”

However, not every RS90 owner has a Windows computer.

Will it be possible for the IR hub to be shipped with the appropriate firmware pre-installed when ordered directly from the Cantata website?

Are there alternatives for users who don’t own a Windows laptop or Windows computer, or has Cantata tested compatibility with other systems such as macOS? Is there also a way to update and use the IR hub with a MacBook?

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We have shipped over 30 units in the initial batch featuring the first firmware revision, which significantly improved during the Haptique app development phase. Only these specific units require a manual update via USB cable. Going forward, all new orders will ship with the latest firmware pre-installed and will not need to be flashed.

Note for Mac users: Flashing may be difficult as modern Macs do not have native USB-A ports

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I received the hub. As described the firmware update installed. Also worked, the app shows version 1.2.1 Unfortunately the hub does not work.

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The range of the remote control has not changed. The hub does not seem to send an ir signal at all.

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After a short time, the remote control no longer responds at all. Then I have to remove the hub and restart the remote control.
The hub does not send an infrared signal.

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Roland, I received the extender too and it’s working great on my end. Is the extender properly visible in the haptique app and did you add the IR devices what should controlled via extender? If yes, then we can investigate together, contact me if you would like to. My mail is royal.arts1@gmail.com and send me a message then we can talk via WhatsApp or phone. In German language :wink:

7

Bin das wochenende leider nicht zuhause. Zur info : Der Extender ist in der app sichtbar und die geräte lassen sich auch hinzufügen.

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Unfortunately, we have not found a solution. I have now found out the following: The hub works with my Sony tv. My philips soundbar and the set top box german telecom do not work with the hub. When I switch the soundbar to it, the volume buttons no longer respond.
I thank Royal Art for the help

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There is a Green dot on right top corner when you are in the Extender page. Can you post that screenshot once here.

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I don’t have a device connected at the moment because otherwise the soundbar doesn’t respond.

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After today’s update, the set top box Deutsche Telekom works. The Philips soundbar unfortunately still not.

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You can read the Philips remote codes if our doesn’t support.

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I did and it works , thank you !

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